Customer Support Manager | Jaipur, Rajasthan | Full-time, in office

ABOUT SUPER91

SUPER91 is the trade name of Super Prints Private Limited, successor to Printers Club of India Limited. We are one of India's largest B2B wholesale printing networks, with an ecosystem of 45,000+ printers, print businesses, resellers, designers and printing professionals.

Our model runs on two hub types: National Production Hubs (NPH) that aggregate and club high-volume offset work to deliver the best price in the market, and City Production Hubs (CPH) operated on a franchise model for digital printing, signage, sublimation, customised gifting and urgent jobs. We are in a steep, funded growth phase and building the leadership team that will take the business to a multi-fold revenue base by 2028.

ABOUT THE ROLE

Build and run the customer support desk for a high-volume B2B and B2C print business. You own every post-order touchpoint - order tracking, artwork queries, complaints, reprints and franchise partner support - across phone, WhatsApp, email and chat, and you own the service levels that go with them.





Reports to: Head - Sales and Marketing
Department: Customer Experience
Positions: 1

KEY RESPONSIBILITIES

Support Desk Operations
- Run the multi-channel support desk - inbound calls, WhatsApp, email, live chat and the customer portal.
- Define and hold service levels for first response, resolution and escalation.
- Implement and administer a ticketing system; ensure every interaction is logged and traceable.

Order Lifecycle Support
- Track orders from artwork approval through production to dispatch and delivery.
- Proactively flag delays to customers before they chase, with a clear revised commitment.
- Coordinate with sales, pre-press, production and logistics to unblock stuck orders.

Complaint and Quality Resolution
- Own the complaint, reprint and credit-note process end to end.
- Run root-cause analysis with production and feed corrective actions back into the process.

Tea

📌 Customer Service Support Manager (Jaipur)
🏢 Super Prints
📍 Jaipur