Job Summary

Infra Technology Specialist role focused CFS / Configuration / Asset Management within a hybrid work model day shift and no travel requirement. The specialist will ensure reliable end user services robust incident resolution processes and controlled implementation of changes contributing to operational stability in an international environment with added advantage of experience in property and casualty insurance domain.

Responsibilities

Deliver consistent and high quality remote desktop support to end users by diagnosing issues quickly and applying effective resolutions that minimize disruption to daily operations and business continuity
Provide advanced troubleshooting for hardware and software incidents by using standardized tools and procedures that ensure accurate root cause identification and timely remediation for end user devices
Manage incident queues within the defined service management platform by prioritizing tickets based on impact and urgency and ensuring explicit communication to stakeholders from initial logging through closure




Coordinate with application teams and infrastructure teams during complex incidents by gathering required technical details and facilitating collaborative problem solving that restores service within agreed timelines
Monitor trends in recurring incidents by analyzing ticket data and documenting patterns that support proactive improvements in desktop configurations and support processes
Administer the change lifecycle management process by preparing detailed change records performing impact assessment and validating risk controls to safeguard production environments during updates
Execute approved changes in accordance with organizational policies by following implementation steps performing pre and post checks and confirming successful completion without unintended side effects
Maintain and update procedural documentation for desktop support incident handling and change activities by capturing best practices and le

📌 Infra. Technology Specialist for Configuration (Chennai)
🏢 Cognizant
📍 Chennai