We are looking for a dedicated and enthusiastic Technical Support Executive to provide first-level technical assistance to customers. The ideal candidate should possess basic technical knowledge, excellent communication skills, a positive attitude, and a strong commitment to customer satisfaction.

Respond to customer queries through phone, email, WhatsApp, and ticketing systems.
Diagnose and troubleshoot basic application, web, mobile, and system-related issues.
Log, track, and update support tickets in the support management system.
Provide timely resolutions for Level 1 support issues and escalate complex issues to the technical team when required.
Follow up with customers to ensure issues are resolved satisfactorily.
Maintain accurate records of customer interactions and issue resolutions.
Assist in user account creation, password resets, and basic system configuration tasks.
Monitor application health and report any critical issues promptly.




Adhere to defined Service Level Agreements (SLAs) and support processes.

Graduate or Diploma in Computer Science, Information Technology, or any related field.
Basic understanding of web applications, mobile applications, databases, and networking concepts.
Valuable verbal and written communication skills.
Strong customer service orientation.
Positive attitude and willingness to learn new technologies.
Ability to work independently and as part of a team.
Good problem-solving and analytical skills.
Dedicated, responsible, and committed to delivering quality support.

Experience with ticketing tools or customer support applications.
Basic knowledge of SQL, APIs, and software troubleshooting.
Familiarity with CRM or Help Desk systems.
Experience in customer-facing roles is an advantage.

📌 Support executive (Kozhikode)
🏢 Gritstone Technologies
📍 Kozhikode