Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting current direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Subject Matter Expert - Global Private Banking
In this role, you will:
Responsible to independently and accurately process / check accurately a range of activities timely related to Banking, Payments, Account Opening/Servicing, Settlements, Corporate Actions & Private Equity etc across multiple regions
Required to acquire and update knowledge on procedures related to relevant process supported across multiple regions.
Independently ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set. Demonstrate ways to improve customer service/journey and increase productivity (efficiency & Quality).
Proactively identify issues, if any in the services provided and timely escalate.
Ensure that the process related procedures are implemented as per the process manuals.
Apply judgement to resolving customer requests efficiently ensuring accuracy and professionalism.
Meet targets on productivity and accuracy as per the targets and metrics defined for the process. Responsible to interpret Instructions/requests, understood and implement.
Conduct research to resolve discrepancies to satisfaction of all parties and within established procedures and regulatory guidelines. Reply and attend to enquiries/feedback for in