Skill Set: Deskside Support Technician Level 1
Contract: B2B/Freelance
Language: English
Days per week: 5 days per week (24x7 Support if required)
Location: Noida, India
Roll Type: FTE
Key Responsibilities:
1. Provided first-level technical support for desktop and laptop hardware, software, and peripheral-related issues.
2. Responded to and resolved incidents and service requests through ticketing systems within agreed SLAs.
3. Performed basic IMAC (Install, Move, Add, Change) activities for end-user devices and workstations.
4. Installed, configured, and supported Windows operating systems, Microsoft Office, Outlook, and standard business applications.
5. Assisted users with password resets,
📌 Deskside Support Technician (India)
🏢 Sharp Brains Solutions
📍 India
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