Job Title: Microsoft Dynamics 365 CRM Techno-Functional Consultant

Experience: 6–8 Years

Job Summary

We are seeking an experienced Microsoft Dynamics 365 CRM Techno-Functional Consultant who can bridge business requirements with technical implementation. The ideal candidate should have hands-on experience in Dynamics 365 CRM customization, configuration, integrations, and end-to-end implementation while collaborating with business stakeholders and technical teams.

Key Responsibilities
- Gather, analyze, and document business requirements.
- Conduct Fit-Gap Analysis and recommend CRM solutions.
- Configure and customize Microsoft Dynamics 365 CRM.
- Develop Functional Design Documents (FDD) and Technical Design Documents (TDD).
- Customize entities, forms, views, dashboards, business rules, and workflows.
- Develop plugins, custom workflows, JavaScript, ribbon customizations, and Power Automate flows.
- Integrate Dynamics 365 CRM with ERP systems and third-party applications using REST APIs, Web API, Azure Services, or Logic Apps.
- Perform data migration using SSIS, KingswaySoft, Scribe,



or other ETL tools.
- Design and develop reports using SSRS and Power BI.
- Support UAT, production deployments, and post-go-live activities.
- Provide technical guidance and functional support to business users.
- Troubleshoot CRM issues and recommend performance improvements.
- Participate in Agile ceremonies and coordinate with cross-functional teams.

Required Technical Skills
- Microsoft Dynamics 365 CRM / Customer Engagement (CE)
- Dynamics CRM Online & On-Premises
- Power Platform (Power Apps, Power Automate, Power BI)
- C#
- .NET Framework/.NET Core
- JavaScript
- TypeScript (Preferred)
- HTML/CSS
- Web API
- Plugins
- Custom Workflow Activities
- Ribbon Workbench
- FetchXML
- SQL Server
- SSRS
- Azure Functions
- Logic Apps
- Azure DevOps
- Git
- REST APIs
- OAuth Authentication

Functional Expertise

Experience in one or more of the following modules:
- Sales
- Custome

📌 Lead II (Mumbai)
🏢 UST
📍 Mumbai