Primary Responsibilities:
- Develop scalable solutions for Amazon Connect digital channels (chat, SMS, email, WhatsApp)
- Implementation of GenAI-driven features using Amazon Bedrock, Lex, and SageMaker to enhance customer and agent experiences
- Build and maintain backend services and orchestration workflows using Python, AWS Lambda, Step Functions, and API Gateway
- Collaborate with product managers, solution architects, and cross-functional teams to deliver high-impact features
- Develop reusable frameworks and automation tools to accelerate digital migration from Genesys and LivePerson
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,
📌 Senior Software Engineer I (India)
🏢 Optum
📍 India
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