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Roles & Responsibilities:
- Workday HCM Services Leadership Own the operating rhythm and service performance of the Workday HCM functional service, leading the team to manage request fulfilment, incident resolution, problem management, maintenance, release readiness, and continuous improvement. The ideal candidate should be able to establish explicit ownership, service expectations, escalation paths, and performance reporting.
- Demand Shaping & Delivery Planning Partner with Process Owners, COEs, LBUs, and governance leads to clarify demand, assess functional and operational impacts,



provide delivery estimates and dependencies, and convert approved priorities into executable delivery and release plans.
- Functional Solution Integrity & Oversight Provide functional leadership across Core HCM modules and the wider Workday HCM portfolio. Review proposed configurations and detailed designs to confirm that solutions are supportable, scalable, standardised, secure, and consistent with enterprise architecture and Workday design principles. Escalate material design decisions to the Solution Architect and relevant governance forums.
- End-to-End Solution Delivery Lead delivery of Workday HCM enhancements and initiatives from approved demand and detailed design through configuration, testing, deployment, hypercare, and transition to steady-state support. Ensure delivery remains aligned to agreed scope, design guardrails, priorities, quality standards, and business outcomes.
- Quality Assurance Direct and assure the qua

📌 Associate Director – Workday HCM Solution (Bengaluru)
🏢 Prudential
📍 Bengaluru