Amex GBT is a place where colleagues find inspiration in travel as a force for positive and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do

We are looking for an Analyst to join our Customer Crisis Recovery Program and provide our Business with ongoing information and reporting concerning potential threats to our traveling employees and customers. The Analyst will report to the Program Leader and will support all aspects of the Program. Since this role will be highly visible and have critical importance, it will require 24/7 coverage and consist of multiple shift rotations based in India.
- Monitoring the team Mailbox for potential threats to travelers that require immediate attention
- Delivering critical information and sensitive data reports to Business Partners
- Support Leader of Program with analytics and project deliverables




- Proactively host de-briefs with program stakeholders to make recommendations for consistent improvement to the program.
- Engaging and supporting the Enterprise Crisis Teams during escalated incidents
- Provide coaching, training, and consulting to Business partners
- Maintain Program Log and document business processes
- Drives results in operating with a sense of urgency and employing effective time management
- Interact with Technologies team to continuously improve data reporting
- Troubleshooting of reports and ensuring data quality
- Offer multi-functional support to wider teams accurately interpreting requests and completing transactions in support of overarching Amex GBT objectives

What We’re Looking For
- BE/ B.Tech with 3-6 years experience with sound Knowledge of SQL (Structured Query Language) for querying the relational database is a must
- Working knowledge of Tableau desktop .Past working experience with Tableau or Power BI preferred.
- Highly proficient in MS Excel with V

📌 Customer Crisis Business Analyst (Gurugram)
🏢 Amex
📍 Gurugram