About Paytm:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology

About Team:

Payments - Refunds aren't a cost center, they're a trust signal. Every refund processed is a promise kept. As the PM for our Refunds Platform, you'll own the systems that handle 150M+ transactions daily, sitting at the intersection of payments infrastructure, banking relationships, AI innovation, and customer experience. This is a high-ownership, high-stakes platform role for someone who thinks in systems, moves rapid, sweats the details others miss, and isn't waiting for permission to pilot an AI idea into production.

About the Role:

1. End-to-end refund lifecycle from initiation to settlement across payment methods, geographies, and banking rails

2. Refund success rate, latency, and failure recovery systems

3.



Platform APIs consumed by internal teams (Marketplace, Customer Support, Finance) and external partners

4. Relationships and integration strategies with acquiring banks, payment networks, and processors

5. AI pilots from a napkin idea to a proof of concept to a scaled production system

6. The roadmap you write it, defend it, and ship it

Key Responsibilities

1. Define and drive the product strategy for refund processing at scale

2. Identify, scope, and ship AI-powered capabilities - anomaly detection, intelligent retry logic, fraud signal enrichment, and automated reconciliation

3. Translate complex financial and regulatory requirements into clear, buildable specs

4. Partner with Engineering on architecture decisions - you don't need to code, but you need to understand tradeoffs

5. Run structured AI pilots: define hypothesis, measure signal, kill fast or scale fast 6. Work with Operat

📌 Product Management (Noida)
🏢 Paytm Payments Services
📍 Noida