About LeadSquared:

One of the fastest growing SaaS companies in
the CRM space, LeadSquared empowers organizations with the power of automation.
More than 1800+ customers with 2.50 lakhs users across the globe utilize the
LeadSquared platform to automate their sales and marketing processes and run
high velocity sales at scale.

Known for its verticalized, industry-centric
solutions, LeadSquared serves EdTech, Education, Healthcare, BFSI, Real Estate,
Automotive, and Hospitality industries. The company is headquartered in
Bengaluru with a local presence in Current Jersey, Philippines, South Africa,
Australia, and Indonesia.

The Role:

We are looking for an
experienced Associate Director – Implementation to lead enterprise
implementation programs across industry. This role will be responsible for
driving successful customer onboarding, managing a high-performing
implementation team, ensuring predictable project delivery, and partnering
closely with Customer Success, Product, Engineering, and Sales to deliver outstanding
customer outcomes.

The ideal candidate has




extensive experience managing enterprise SaaS implementations, leading large
delivery teams, and driving operational excellence in a customer-facing
environment.

Key Responsibilities:

•
Lead
end-to-end implementation of LeadSquared solutions for clients

•
Understand
business requirements and translate them into system configurations

•
Configure
workflows, lead management, integrations, and automation within the platform

•
Collaborate
with cross-functional teams (Sales, Product, Support) for smooth delivery

•
Manage
client expectations, timelines, and deliverables

•
Conduct
user training sessions and enable client teams for platform adoption

•
Troubleshoot
issues during and post implementation

•
Ensure
high customer satisfaction and successful go-live

Requirements:
Customer Delivery

•
Own
end-to-end implementation delivery for enterprise customers across industries
such as Manufacturing, EdTech, Health

📌 Associate Director (Bengaluru)
🏢 LeadSquared
📍 Bengaluru