Job DescriptionHi Folks,
N nWe are hiring for the below role with leading Bank.
N n Retention – Customer Care Associate (CCA)
N Job Title: Customer Care Associate – Retention
N Location: Secunderabad
N Shift Time-9.30am to 6.30pm
N Week Off- 6days working with Sunday fixed off
N CTC: Up to ₹4.5 LPA
N Need Graduate with min 1 year of experience in outbound sales from Banking domain.
N n Job Overview
NWe are looking for Customer Care Associates for its Retention team . The candidate will be responsible for handling customer interactions through both inbound and outbound calls , resolving customer concerns, and supporting customer retention.
N n Key Responsibilities
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- Handle both inbound and outbound customer calls . N
- Interact with customersprofessionally in Hindi and English . N
- Understand customer concerns and provide suitable solutions. N
- Focus on customer retention and prevent customer churn. N
- Handle outbound sales/retention calls and achieve assigned targets. N




- Maintain accurate customer records and update details in Excel/system. N
- Ensure a high level of customer satisfaction and service quality. N

n n Candidate Requirements
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- Experience in core outbound sales is mandatory. N
- Candidates from VRM, Credit Card Sales, Insurance, Banking or similar sales backgrounds preferred. N
- Excellent communicationskills in English and Hindi . N
- Fluency in English & Hindi is mandatory . N
- Candidate should know any one regional language . N
- Positive knowledge of MS Excel . N
- Should be comfortable handling both inbound and outbound calls . N
- Strong convincing, negotiation and customer-handling skills. N
- Target-oriented and customer-focused approach. N

n n Preferred Background
NCandidates with experience in:
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- VRM / Virtual Relationship Management N
- Credit Card Salesn
- Insurance Sales N
- Banking Salesn
- Outbound Tele-sales N
- Customer Retentionn

N nInterested candid

📌 Hiring: Urgent Hiring For For Customer Care Associate/Loc-Secunderabad/Wfo/Needgraduate With1+Yrs Of Exp Int (Hyderabad)
🏢 EarnReady by ShunyaTattvaa Talent Partners
📍 Hyderabad