Zonal Technical Service Manager - EV is responsible to handle ‘LIVE’ escalated technical issues. They need to be channelized properly as special reports/feedback to Research & Development (R&D;) through Central Quality Assurance (CQA). Also such technical reports are an after-effect of exhaustive troubleshooting, which needs to be handled and guided. Service Executives (Dealer) escalate technical issues to Service Engineers who in turn seeks guidance from this profile. For any Special/Critical cases, this profile will take guidance from National Technical Service Manager – EV who has Pan India visibility of Technology.
A Day in the life
Zonal Technical Service Manager - EV is responsible to handle ‘LIVE’ escalated technical issues. They need to be channelized properly as special reports/feedback to Research & Development (R&D;) through Central Quality Assurance (CQA). Also such technical reports are an after-effect of exhaustive troubleshooting, which needs to be handled and guided. Service Executives (Dealer)
escalate technical issues to Service Engineers who in turn seeks guidance from this profile. For any Special/Critical cases, this profile will take guidance from National Technical Service Manager – EV who has Pan India visibility of Technology.
A purpose driven role for you
P:Productivity | Improve productive workmanship on Customer vehicles
Minimize the Open - Closure TAT (Troubleshooting by Ticketing for all Escalations) in Days on Vehicle level.
Be responsible for the activities related to Productivity enhancement and troubleshooting for the entire territory allocated.
Q: Quality | Provide valuable quality feedback to Back-End
Product Improvement Suggestion on Individual level basis special report.
Be aware of the Product needs of improvement. Revert in the structured manner basis PDCA, 5S and 7-Step problem solving approach.
Cost | Minimize the cost impact to company without compromising
📌 Zonal Technical Service Manager- EV (Bengaluru)
🏢 Hero MotoCorp
📍 Bengaluru
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