Description
The Manager – First Line Risk Management will play a key leadership role in strengthening the First Line risk and control environment within GSM Payment Operations, driving proactive risk management and ensuring effective execution of key governance, testing, issue management, and audit activities.
This is a people manager role requiring strong risk and control expertise, leadership capability, sound judgment, and executive presence. The role involves extensive engagement with internal stakeholders, auditors, and external stakeholders and requires the ability to communicate complex risk matters clearly, provide constructive challenge, and drive sustainable outcomes.

Responsibilities
- Drive strong First Line ownership of risk and controls, partnering with business leaders to proactively identify, assess, manage, and mitigate key risks.
- Lead the review and refresh of the AEMP01 Policy, ensuring requirements remain relevant, effective, and aligned with the evolving business and risk setting.
- Lead independent PRSA/RCSA testing within the First Line,



ensuring testing is robust, evidence-based, and provides meaningful assessment of control effectiveness.
- Oversee ORE and Issue Management, ensuring appropriate identification, assessment, escalation, root-cause analysis, remediation, and sustainable closure.
- Identify emerging, recurring, and systemic risk themes and translate insights into tangible improvements to the control environment.
- Serve as a key First Line representative to auditors, leading and coordinating audit engagements, walkthroughs, evidence requests, management responses, findings, and remediation activities.
- Build credible and effective relationships with senior business leaders, auditors, external stakeholders, Second Line Risk, Compliance, Internal Audit, and other control partners.
- Provide effective risk expertise and constructive challenge, influencing stakeholders to strengthen controls and achieve appropriate risk outco

📌 Senior Manager-Operations (Gurugram)
🏢 American Express
📍 Gurugram