The Corporate Information Technology Team delivers unified communication and desktop technologies to the global SEI workforce utilizing infrastructure design, systems engineering, support and project management.

What you’ll do:
- Production workload management using mainframe and cross-platform scheduling and performance management tools
- Consistently meet daily and end-of-month client service delivery goals and expectations for product uptimes, transmission deadlines, and statement deadlines
- Maximize batch throughput for end-of-month processing periods for intra-day, nightwork and statement processing
- Respond to automated event problem tickets and log, when required, production exceptions
- Respond to alert messages concerning deadlines and exceptions
- Follow process and procedures to manage exceptions
- Log and communicate production and workload exceptions, special events, and other relevant information to day shift personnel
- Monitor DASD storage thresholds for SYSDA, DISK80, SRD and DRS storage pools and take remedial actions




- Participate in daily production status meetings
- Incident and problem management
- Monitor scheduling system exception events for detection and follow-up
- Monitor production automation exception events for detection and follow-up to include e-mail notifications
- Diagnose and prioritize incidents to include abends and Connect:Direct node and process failures
- Perform impact assessment
- Provide and/or implement resolution and recovery procedures for production exceptions and abends
- Ensure data integrity as part of corrective-action
- Triage, escalate and track issues, as necessary
- Generate and distribute summary reports
- Interpret and communicate negative trends
- Participate in virtual teams for root cause analysis
- Make recommendations and execute on process improvements
- Change management
- Support for coordination and execution of enterprise change control activities within the production setting
- Support for p

📌 Production Support Technician (Hyderabad)
🏢 Sei
📍 Hyderabad