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Job Description

Technical L2 Support Analyst for UPI/Track and Trace applications

Position Summary

Provide operational and technical support for global pharmaceutical serialization and track & trace solutions, ensuring business continuity, regulatory compliance, and operational excellence across SAP ATTP, SAP Traceability Hub (TH), and TraceLink platforms.

Key Responsibilities
- Provide L2 incident and service request support for serialization and track & trace applications in accordance with Service Level Agreement.
- Investigate, troubleshoot, and resolve production issues related to SAP ATTP, SAP TH, and TraceLink.
- Monitor application performance and ensure service availability.




- Perform root cause analysis and identify opportunities for automation and process improvement.
- Coordinate testing, validation, deployment, and release activities.
- Work closely with business stakeholders, project teams, IT vendors, and support partners.
- Maintain documentation, knowledge articles, and support procedures as/if needed.
- Ensure compliance with pharmaceutical regulations and data integrity requirements.
- Participate in on-call and business continuity support activities as needed

Additional responsibilities may include:
- Working in shifts
- Support onboarding of manufacturing sites, CMOs, 3PLs, and other external partners as/if needed.
- Support implementation of current country serialization regulations and business requirements.

Requirements
- Bachelor’s or Master’s degree in Computer Science, IT, Engineering, or related discipline.
- 3+ years hands-on experience supportimplementing/maintaining track and trace/serializ

📌 Support Analyst (Bengaluru)
🏢 2028 Takeda Innovations India
📍 Bengaluru