About the Role
We are looking for an experienced Customer Onboarding Engagement Manager to lead successful customer implementations and ensure smooth onboarding experiences for our US-based clients. This is a hands-on, client-facing role that combines project management, stakeholder communication, and SaaS product expertise. You will serve as the primary point of contact for customers through the onboarding journey — from kickoff to go-live — ensuring value realizations and a seamless transition to the respective Customer Success teams.
Key Responsibilities
• Own the end-to-end customer onboarding process — including project planning, execution, tracking, and delivery.
• Conduct kickoff meetings, manage timelines, and ensure all deliverables meet customer expectations. • Collaborate cross-functionally with Product, Solutions, and Support teams to resolve implementation challenges.
• Drive customer adoption by ensuring the platform setup aligns with defined business goals.
• Communicate proactively with clients — provide status updates, manage risks, and escalate issues as needed.




• Develop and maintain onboarding documentation, project plans, and success playbooks.
• Transition customers smoothly to the Customer Success team’s postimplementation.
• Track onboarding metrics and identify opportunities to improve efficiency and customer satisfaction.
Requirements
• 3–6 years of experience in Customer Onboarding / Implementation / Project Management within a SaaS product company.
• Robust understanding of SaaS business models and customer lifecycle management.
• Excellent communication and stakeholder management skills (verbal & written).
• Proven ability to manage multiple customer projects simultaneously.
• Hands-on experience with project tracking and collaboration tools (e.g., Rocketlane, Asana, Monday, Jira).
• Ability to work independently and collaborate effectively across teams.
• Willingness to work in the US EST hours from the Chennai office. Nice to Have
• Ex

📌 Customer Onboarding Engagement Manager (Chennai)
🏢 saasgenie
📍 Chennai