IIFL Finance is one of the most preferred Gold Loan financing company in
India. Having presence in 25 states and a network of 2700+ branches on a PAN
India level, our mission is to cater to the needs of all those who are looking
for an easy swift, and low-cost financing option. Our customers can avail gold loans
through submitting an online application or visiting any of our branches in
their vicinity. We also have an option where the customers can avail gold loans
at their doorstep so that they are not deprived of financing options to fulfill
their needs.
Our core values serve as a moral compass in all our activities. Fairness, Integrity, and
Transparency - FIT is the driving force behind all that we do at IIFL. We
only work with people who fit into our professional ethos. We are resolute in
the observance of these values and will let go of any growth opportunities that
deem unfit.
Group Company: IIFL Finance Ltd
Primary Responsibilities:
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Attending to walk-in customers, addressing
queries about the gold loan process and schemes offered.
Ø
Conducting gold valuations and
identifying gold purity accurately.
Ø
Properly packing and storing gold and
gold packets after loan disbursal. Returning gold ornaments to customers after
loan closure.
Ø
Managing cash (system & physical)
during loan disbursals, interest collection, and loan closures.
Ø
Create new CUID in system &
modifications in LOS during Disbursal, Part Release / Payments & Loan
Closure.
Ø
Maintain branch registers as per the
guidelines –
Key / Cash / Packet Movements, Staff & Customer Visits etc.
Ø
Ensuring proper collection and storage
of customer KYC documents.
Ø
Following up with customers for timely
collection of interest and principal payments.
Ø
Providing positive customer service at every
step i.e. while pledging, releasing, or making interest payments.
Additional Responsibilities: In
summary, the Gold appraiser is responsible for the end-to-end transaction
process for go