The Corporate Information Technology Team delivers unified communication and desktop technologies to the global SEI workforce utilizing infrastructure design, systems engineering, support and project management.
What you’ll do:
• Production workload management using mainframe and cross-platform scheduling and performance management tools
o Consistently meet daily and end-of-month client service delivery goals and expectations for product uptimes, transmission deadlines, and statement deadlines
o Maximize batch throughput for end-of-month processing periods for intra-day, nightwork and statement processing
o Respond to automated event problem tickets and log, when required, production exceptions
o Respond to alert messages concerning deadlines and exceptions
o Follow process and procedures to manage exceptions
o Log and communicate production and workload exceptions, special events, and other relevant information to day shift personnel
o Monitor DASD storage thresholds for SYSDA, DISK80, SRD and DRS storage pools and take remedial actions




o Participate in daily production status meetings
• Incident and problem management
o Monitor scheduling system exception events for detection and follow-up
o Monitor production automation exception events for detection and follow-up to include e-mail notifications
o Diagnose and prioritize incidents to include abends and Connect:Direct node and process failures
o Perform impact assessment
o Provide and/or implement resolution and recovery procedures for production exceptions and abends
o Ensure data integrity as part of corrective-action
o Triage, escalate and track issues, as necessary
o Generate and distribute summary reports
o Interpret and communicate negative trends
o Participate in virtual teams for root cause analysis
o Make recommendations and execute on process improvements
• Change management
o Support for coordination and execution of enterprise change control activities within the production workplace
o Support for pr

📌 Production Support Engineer (Hyderabad)
🏢 Sei
📍 Hyderabad