Job description
India IVF Fertility is seeking a agile and empathetic Financial Counsellor to join our team. This
role is crucial in guiding our patients through their IVF journey by providing financial counselling and
ensuring a smooth and satisfactory experience at our clinics. You will be responsible for
understanding patients' financial concerns, offering solutions, and converting inquiries into
confirmed IVF treatments.
Key Responsibilities:
Financial Counselling:
Provide face-to-face financial counselling to patients, helping them understand the costs involved in
IVF treatment and offering customized payment plans.
Conversion: Effectively communicate the benefits of our IVF packages to potential patients, with the
goal of converting inquiries into confirmed treatment plans.
Patient Grievance Handling: Address and resolve patient grievances promptly, ensuring patient
satisfaction throughout their journey with us.
Patient Relationship Management: Build and maintain strong relationships with patients, ensuring
they feel supported and informed throughout their treatment process.
Collaboration: Work closely with the medical team to ensure a seamless patient experience and
address any financial or administrative concerns.
Key Qualifications:
Experience: 2-5 years of experience in financial counselling, preferably in a healthcare or IVF setting.
Communication Skills: Excellent verbal and written communication skills, with the ability to explain
complex financial concepts in a simple and empathetic manner.
Sales Skills: Proven track record in sales or counselling roles, with the ability to convert inquiries into
confirmed sales.
Problem-Solving Skills: Strong ability to handle patient grievances and ensure high levels of patient
satisfaction.
Empathy: A caring and empathetic approach towards patients, understanding their emotional and
financial concerns.
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