JD- Team lead/ Manger – Operations
Location: Bengaluru, India
Type: Full time
Industry: Pet care Platform
Experience Required: 4–5 years
About PawSpace
PawSpace is one of Bengaluru’s leading pet services platforms, offering grooming,
training, boarding, and more — all delivered at the pet parent's doorstep. we offer
convenient, reliable, and compassionate care for pets across Bengaluru. Join us to be
part of a pet-loving community that’s transforming how pet services are delivered.
Role Overview
At PawSpace, you will be responsible for end-to-end execution of our grooming
services. You will manage and coordinate grooming teams across multiple zones,
ensure on-time and high-quality delivery, and maintain seamless communication with
customers, groomers, and internal teams. You will play a key role in ensuring
operational efficiency, customer satisfaction, and team productivity.
Key Responsibilities
Groomer Management
• Manage daily allocation of grooming orders to field teams across Bangalore.
• Track attendance, punctuality, and grooming team behavior.




• Monitor service quality and collect regular feedback from customers.
• Conduct regular grooming audits and performance evaluations.
Operational Coordination
• Manage daily grooming schedules, ensuring optimal time utilization and route
planning.
• Coordinate reschedules, cancellations, and urgent assignments.
• Liaise with logistics team for tools, product delivery, and vehicle readiness.
Service Quality & SOP Compliance
• Ensure grooming SOPs are followed strictly for all services (bath, basic grooming,
makeover, etc.).
• Implement hygiene and pet safety standards across all teams.
• Handle grooming complaints/escalations and resolve them within SLA.
Reporting & Insights
• Maintain dashboards for daily bookings, completion rates, cancellations, and
payments.
• Track revenue performance by team, area, and service type.
• Provide insights on bottlenecks or areas for improvement.
Inventory & Tools Management
• Maintain

📌 Operation Executive (Bengaluru)
🏢 PawSpace
📍 Bengaluru