11 Sep
|
Dodo Payments
|
Bengaluru
11 Sep
Dodo Payments
Bengaluru
You must be able to sit on a live call and give a merchant or salesperson a correct compliance answer on the spot — no legal degree required, but no back-office-only candidates either.
About the Role
Dodo Payments is a merchant of record. Sales calls, partnership conversations, and merchant support queries constantly raise the same question: what can we support, for whom, where, and on what terms.
This role is the compliance seat in those conversations — finding the workable path for a customer we want, and being transparent, fast, when there isn't one.
Responsibilities
- Answer on the call. Join sales, partnership, and CX conversations where tax, compliance, acceptance, or onboarding questions come up, and give an accurate answer live — not a follow-up email.
- Work the compliant path for complex accounts. Assess larger or higher-risk merchants, loop in Risk where the case turns on risk assessment, and bring a recommendation to the Head of Compliance & Legal for sign-off.
- Own onboarding for complex and higher-risk segments — from initial assessment through required documentation and conditions — and turn recurring cases into a repeatable path CX can run without you.
- Know when to escalate. Route genuinely novel questions for a decision rather than improvising one.
Requirements
- 2–4 years in compliance, regulatory affairs, policy, or a commercial role with real regulatory content (regulatory consulting, industry associations, in-house teams).
- Can learn a framework cold and explain it simply, live, to a non-specialist who needs a usable answer now.
- Deal-facing and comfortable without a script: the compliance path often isn't already defined when you're asked for it.
- Commercial instinct with a spine — cares whether the deal moves, but will say no to a room that wants a yes.
- Knows the edge of their own authority: decisive on what they know, disciplined about escalating what they don't.
- No legal qualification required. Payments, fintech, or regulated/restri
📌 Compliance Associate (Bengaluru)
🏢 Dodo Payments
📍 Bengaluru