Job Title : Agency Manager – Collection

Experience : 2 - 5 years

Job location : Kolkata

Core Responsibilities :
• Demonstrates an understanding of the role and importance of process management.
• Able to work on modern systems for operations & collections.
• Allocate delinquent accounts to Collections Agencies and Monitor the progress/ performance
and drive resolution targets.
• Notify & Follow-up with delinquent customers / accounts by mail, telephone, or personal visits
to solicit payment.
• Confer with customers by telephone or in person to determine reasons for overdue payments
and to review the terms of service, or credit contracts.
• Answer customer queries regarding their accounts.




• Arrange for debt repayment or establish repayment schedules, based on customers' financial
situations.
• Record information about financial status of customers and status of collection efforts.
• Manage operation activities with respect to Repayments and Debit authorizations.
Follow laid down processes by the Regulators and the company.

Preference and Experience :
• 2 – 5 year experience in Collection Agency Management and Field Collections.
• Positive Communication Skills (English is mandatory).

Academic qualifications :
• Graduate

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