Job Description – Support Consultant

Location: CM.com India Office, HSR Layout, Bangalore (Onsite)
Role Overview:

CM.com India is seeking a energetic and results-oriented Support Consultant to drive
impactful communication strategies for our clients across SMS, WhatsApp, email, and social
media channels. This role carries an expanded mandate to support both SaaS and CPaaS
clients, bridging campaign execution with first-level product and technical troubleshooting,
platform support, and supplier coordination.
You’ll work closely with the Sales, Customer Success and Product teams to manage
campaigns, analyze performance, and support clients with CM.com’s products and platform.
The ideal candidate combines analytical skills, product knowledge, and hands-on
experience in client engagement and campaign delivery.
Key Responsibilities:
Campaign Management & Performance Optimization
- Plan, execute, and manage multi-channel campaigns (SMS, WhatsApp, Email, Social Media)
using CM.com’s software suite.
- Manage last-minute and scheduled campaign requests with accuracy and speed.




Campaign schedules could extend over weekends and outside business hours
(remotely) as well.
- Extract campaign performance data, generate insights, and build report on ROI which will
be shared with clients.
- Present campaign outcomes to stakeholders and recommend optimizations.
Industry Benchmarking & Insights
- Track industry benchmarks across campaign channels.
- Compare client KPIs with industry standards to identify areas for improvement.
- Deliver data-driven recommendations to improve campaign effectiveness.
SaaS Support Responsibilities
- Act as the first line of support for product-related issues across CM.com’s SaaS platform
(Marketing Automation with CDP, Chatbot and Agent Inbox, etc.).
- Provide L1 troubleshooting for campaigns, chatbot issues, workflow queries, and so on.
- Log and manage tickets on the internal JIRA support portal; collaborate with the Product
and L2 Support teams for re

📌 Support Consultant (Bengaluru)
🏢 CM.com
📍 Bengaluru