Location: Pune
Experience: 5–8 Years
Notice Period: Immediate to 30 Days preferred(573)
Employment Type: Full-time
Role Overview
We are looking for a Senior Engineer – Salesforce Marketing Cloud (SFMC) with robust Salesforce Administration and production-support experience.
The role will be responsible for the administration, support, security, troubleshooting and continuous improvement of Salesforce applications and related SFMC capabilities. The candidate will work closely with business stakeholders, developers, architects and support teams to maintain platform stability, resolve incidents, implement enhancements and ensure secure and compliant Salesforce operations.
The ideal candidate should have strong hands-on Salesforce Administration experience along with practical exposure to Salesforce Marketing Cloud, excellent analytical and troubleshooting capabilities, and strong communication skills.
Key Responsibilities
Salesforce Platform Administration & Support
- Assess, triage and resolve Salesforce incidents,
service requests and user issues within defined service levels.
- Provide production support and troubleshoot issues related to configuration, data, integrations and user access.
- Perform root cause analysis for recurring incidents and recommend corrective and preventive actions.
- Handle service requests such as:
- User provisioning and access changes
- Permission and role updates
- Report and dashboard creation/modification
- Data extraction and bulk data updates
- Data patching and data-quality activities
- Administer Salesforce users, licenses, profiles, permission sets, roles, queues and public groups.
- Support sandbox management and configuration changes across Salesforce environments.
- Monitor platform health, data quality, integrations, scheduled jobs and system usage.
- Identify opportunities to improve platform performance, data quality and operational efficiency.