Overview:
- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
- Seeking an astute individual that has a strong techno functional foundation with the additional ability to be hands-on with the broader Cloud team as part of the product support, and deep knowledge of industry best practices, with the ability to supply chain & product issues, and work with the product teams.

Scope:
- Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.
- Needs to work with cross functional teams including Product Development, Consulting and Support services.
- Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our current technical environment:
- Software: BY Demand, BY Fulfillment, BY Inventory Optimization
- Cloud Architecture: MS Azure
- Frameworks/Others: PL/SQL, RDBMS





What you’ll do:
- Understand the implemented solution/ products
- Analyze the issues, identify Root cause and find the permanent solution to any problem
- Adheres to SLA based on the severity of the customer cases.
- Complete the product certification courses assigned.
- Document the learning and building the knowledge content
- Provide early visibility and mitigation to technical challenges through the journey.
- Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
- Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
- Should collaborate with Solution/Technical architect(s) to stabilize the system
- Enhance/Change the design based on current business requirements by the custome

📌 Support Engineer 2 (Coimbatore)
🏢 Blue Yonder
📍 Coimbatore