Job Title
Medior/Senior IT Support & Microsoft Security Specialist

Location – Hyderabad (Hybrid)

Role overview
- Matured and experienced IT support professional that acts as a key pillar of our internal
IT operations.
- Local support for India users and supporting daily operations for our support team
located in Belgium. Supporting the whole group based in Belgium, Netherlands,
Luxemburg, Hungary and US.
- Proactive mindset, strong judgment, and the ability to operate independently while
collaborating closely with international stakeholders.
- Provide advanced Level 2/3 IT support for internal users across devices, operating
systems, and applications
- Act as an escalation point for complex or sensitive IT issues
- Ensure smooth day-to-day IT operations, including endpoint management, access
management, and troubleshooting
- Support onboarding and offboarding processes, ensuring compliance with security and
access policies
- Maintain accurate documentation of systems, procedures, and support processes
- Own and manage tools/knowledge like:
o Microsoft Defender (Endpoint,



Office 365, Identity)
o Microsoft Entra ID (Azure AD), Conditional Access, MFA
o Microsoft Intune and endpoint compliance policies
o Microsoft Purview
o Email security
o Network security
o Tenant to tenant migrations
- Monitor security alerts, investigate incidents, and take remediation actions
- Implement and continuously improve security baselines and policies
- Collaborate with global IT/security teams to align with organizational security standards
- Support audits, compliance checks, and security reviews
- Communicate clearly with both technical and non-technical stakeholders
- Hands-on experience in a fully cloud Microsoft 365 and Microsoft security environment
- Solid understanding of identity management, endpoint security, and modern workplace
security concepts
- Experience supporting users in a global or distributed setting
- Solid troubleshooting, analytical, and problem-solving ski

📌 Senior IT Support and Microsoft Security Specialist (Hyderabad)
🏢 Amista
📍 Hyderabad