Job Description – Operations Administrator – SaaS (Rally, Jira & Confluence)
Experience Required
4 to 6 Years
Location
[Bangalore / Hybrid]
Employment Type
Full time

Role Overview
We are looking for a skilled Operations Administrator with 4 to 6 years of experience in SaaS application administration and operational support. The candidate will be responsible for managing and supporting Agile and collaboration platforms such as Jira, Confluence, and Rally (CA Agile Central).
The ideal candidate should have hands-on experience in platform administration, workflow configuration, user support, reporting, and integrations while ensuring platform stability, governance, and performance.

Key Responsibilities
SaaS Platform Administration
• Administer and support SaaS-based platforms including:
o Jira
o Confluence
o Rally (CA Agile Central)
• Configure and customize applications based on business and operational requirements.
• Support platform maintenance activities, upgrades, and feature enhancements.
• Ensure platform reliability, availability, and performance.

Jira Administration




• Configure and maintain:
o Projects
o Workflows
o Issue types
o Screens and schemes
o Dashboards and filters
• Manage user roles, permissions, and access controls.
• Support Scrum and Kanban board configurations.
• Troubleshoot Jira-related issues and support end users.

Confluence Administration
• Manage Confluence spaces, templates, pages, and permissions.
• Support documentation and knowledge management activities.
• Maintain integrations between Jira and Confluence.
• Ensure governance and content organization standards are followed.

Rally (CA Agile Central) Support
• Support Rally projects, workspaces, and Agile artifacts.
• Assist Agile teams with backlog and sprint management activities.
• Provide dashboard and reporting support.
• Maintain user access and configuration settings.

Operations & User Support
• Provide L2 support for platform-related incidents and service requests.
• Trou

📌 Technical Lead (Chennai)
🏢 Mphasis
📍 Chennai