Role Purpose
The Head – HR Excellence will be responsible for building and driving a best-in-class HR ecosystem across Metro Brands'.
The role will focus on designing HR strategy, transforming people processes, driving operational excellence, implementing digital HR initiatives, strengthening governance, and creating scalable people practices that support business growth.
As a strategic HR leader, the incumbent will partner closely with the CHRO, CEO, and Business Leadership Team to develop an agile, high-performing, and future-ready organization while ensuring a superior employee experience across the employee lifecycle.

Key Responsibilities
1. HR Strategy & Transformation
- Develop and execute the HR Excellence roadmap aligned with Metro Brands' business strategy.
- Lead organization-wide HR transformation initiatives across Corporate and Retail functions.
- Design scalable HR frameworks that improve productivity, governance, and employee experience.
- Partner with leadership to drive organization effectiveness and workforce planning.




- Benchmark HR practices against leading retail organizations and global best practices.

2. HR Process Excellence & Governance
- Standardize and optimize all HR processes across the employee lifecycle.
- Develop and implement HR SOPs, policies, and governance frameworks.
- Improve operational efficiency through Lean, Six Sigma, and process improvement methodologies.
- Drive HR compliance, audit readiness, and risk management.
- Ensure consistent implementation of HR policies across all business units.

3. HR Analytics & Data-Driven Decision Making
- Establish HR dashboards and executive scorecards for leadership.
- Monitor key HR metrics including:
- Attrition
- Productivity
- Hiring TAT
- Cost per Hire
- Employee Engagement
- Diversity
- Internal Mobility
- Succession Readiness
- Learning Effectiveness
- Use predictive analytics to support strategic workforce decisions.
- Present monthly and quarterly HR business insights to the C

📌 Head HR (Mumbai)
🏢 Metro Brands
📍 Mumbai