Lead and mentor the visa operations team (agents & executives) handling Singapore visa cases, ensuring productive process flow, high accuracy, and excellent agent performance.
Key Responsibilities:
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Train, coach, and support B2B agents (both local & outstation) on Singapore visa requirements & processes
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Monitor document submission, followups, and ensure timely collections
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Ensure all updates (submission, collection, reference numbers) are entered realtime into tracking system (e.g., AVS)
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Oversee Billing, Voucher Clearances, and relevant admin (CRs etc.)