- Help design, build and continuously improve the clients online platform.
- Research, suggest and implement new technology solutions following best practices/standards.
- Take responsibility for the resiliency and availability of different products.
- Be a productive member of the team.

Requirements
- 6+ years of experience in Product Management or Product Owner roles.
- Experienced Senior Product Manager to lead the evolution of our Amazon Connect voice and conversational AI platform.

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- Own and drive the product roadmap for Amazon Connect voice and self-service capabilities.
- Define business requirements, epics, user stories, acceptance criteria, and product specifications.
- Design intuitive and effective customer journeys for IVR and conversational AI experiences.
- Partner with engineering and architecture teams to deliver and deploy capabilities within the Amazon Connect ecosystem.
- Lead the implementation of LLM-powered voice experiences and AI-enabled customer interactions.
- Collaborate closely with UX, Operations, Compliance, Architecture, AWS,



and engineering teams.
- Prioritize and manage the product backlog based on customer value, business priorities, and measurable outcomes.
- Drive improvements across key contact center metrics, including: IVR containment, Customer Experience (CX), Call deflection, First Contact Resolution (FCR)
- Participate in testing, UAT, production readiness, deployment, and rollout planning.
- Analyze customer interaction and contact center data to identify opportunities for product enhancement.
- Ensure solutions align with enterprise architecture, security, compliance, and regulatory requirements.
- Bachelor’s degree or equivalent professional experience.
- Robust experience with contact center technologies and digital technology delivery.
- Proven experience delivering customer-facing digital, voice, or self-service products.
- Experience working with Agile product and engineering teams.
- Strong ability to translate b

📌 Senior Product Manager (Hyderabad)
🏢 GeekSoft Consulting
📍 Hyderabad