Purpose
Lead technical qualification, assessment, and end-to-end IT solution design for TTEC’s client-facing customer experience programmes across complex global pursuits and strategic accounts. Act as the senior technical authority from discovery through contracting, solution approval, and handover to delivery, ensuring solutions are viable, deliverable, and commercially sound.
Key Responsibilities
Act as the lead technical authority throughout the sales pursuit lifecycle, from early client engagement and qualification through solution design, approval, and handover to delivery.
Translate client requirements into transparent, implementable end-to-end solution designs across CCaaS, infrastructure, connectivity, EUC, security, platforms, and data.
Design integrated technology solutions across the TTEC platform stack, including CXone, Genesys Cloud, Amazon Connect, Google CCAI, Cisco, and SD-WAN/MPLS connectivity, ensuring alignment with TTEC's global IT strategy, delivery geography, site capacity, and platform constraints.




Present your technology solution proposals and designs to colleagues, stakeholders and clients as required with confidence and accuracy, helping to influence outcomes as part of the pre-sales process, as part of a multifunctional Pitch team.
Produce and own technical design documentation using TTEC standards and templates, including architectural artefacts, RFP responses, MSA/SOW technical attachments, SLA inputs, and the definition of technical assumptions, risks, dependencies, and exclusions.
Partner with Sales, Solution Strategy, Finance, Security, Network, Delivery, Procurement, and Project Management teams to ensure solutions are commercially sound, operationally viable, and successfully transitioned into implementation.
Own the accuracy of costs and pricing defined in your solution designs, ensuring assumptions are justified and approved by Finance, Sales, Technology, and other key stakeholders.
Build trusted client relationships and contribute bes

📌 Principal, Sales Engineering (Hyderabad)
🏢 Percepta
📍 Hyderabad