Overview
Microsoft’s Corporate, External & Legal Affairs (CELA) organization supports one of the most complex commercial businesses in the world. The Global Frontline team in Customer & Partner Solutions (CPS) serves as a legal front door for Microsoft Customer and Partner Solutions (MCAPS) and Microsoft Elevate, helping business clients obtain timely, practical legal support and resolving matters at the appropriate level while partnering with attorneys and subject matter experts on higher-risk or specialized issues.
The Legal Service Delivery Specialist is a frontline legal professional operating at the intersection of legal support, service delivery, and workflow improvement. You will serve as a primary legal contact for business clients, resolve complex matters within the team’s scope with minimal supervision, and work across CELA to identify risk, resolve issues, and deliver consistent support across regions.
This role offers the chance to help define the next generation of legal service delivery within CELA. In addition to supporting individual matters,



you will help simplify recurring legal work, strengthen readiness, and develop more scalable ways to support the business. You will work with attorneys, legal professionals, and technology partners to improve workflows and responsibly use data, automation, and AI-enabled capabilities to increase the speed, quality, and reach of legal support.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities
Frontline Legal Support and Client Counseling
Serve as a primary legal contact for business clients and complex questions submitted through Global Frontline intake channels. Pro

📌 Legal Service Delivery Specialist, Global Frontline (Gurugram)
🏢 Microsoft
📍 Gurugram