Job Title: Maintenance Lead
Job Type: [Full Time/Contract]
Experience Level: 8+ years
Job Description:
We are looking for a highly skilled and proactive Maintenance Lead to oversee the support, enhancement, and stability of business-critical applications built on Microsoft Power Apps and the broader Power Platform. The ideal candidate will combine robust technical expertise with proven leadership and communication skills to ensure seamless operations, handle client escalations, and drive continuous improvement in system performance and user satisfaction.
Key Responsibilities:
· Lead and manage the maintenance, enhancement, and support of applications built using JavaScript, jQuery, Power Apps, and Power Automate
· Provide technical direction, troubleshoot complex issues, and ensure high-quality solutions.
· Collaborate with cross-functional teams to analyze, troubleshoot, and resolve application incidents and production issues
· Review and optimize existing applications for scalability, security, and performance
· Lead the deployment process and ensure successful delivery across environments (Dev, UAT, Production)
· Supervise and mentor a team of developers and support engineers, fostering technical growth, ownership, skill development and knowledge sharing
· Manage task allocation, performance reviews, and ensure adherence to SLAs
· Conduct regular stand-ups, track issue resolution progress, and ensure continuous improvement in service delivery
· Handle client communications and escalations, ensuring timely updates and satisfactory resolutions
· Work closely with business analysts, product owners, and clients to understand requirements and translate them into effective solutions
· Coordinate with project and QA teams to ensure smooth deployment and post-release support
· Maintain detailed documentation including root cause analysis (RCA), application designs, development processes, deployment notes, and user guides
· Drive adherence to ITIL / Agile best practices i
📌 Power Apps Lead (India)
🏢 Donyati
📍 India