An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.
About The Job:
- We are looking for smart problem-solvers with exceptional analytical skills who are experienced and motivated to provide excellent service to our customers and partners globally.
- You will get to know the core features of our Workfront product at an expert level.
- The primary responsibility is to handle customer issues related to Workfront products and services over the phone as well as through tickets and chat.
- Technical Support Engineers are required to troubleshoot and test directly with the customer and work cross-functionally and collaboratively to resolve issues to our customer's satisfaction.
- You will have the opportunity to improve processes and customer experience by crafting new Knowledge Base (KB) articles about the product, whilst sharing insights with colleagues and management.
Essential Job Functions:
- Deliver First Call Resolution by handling customer requests and resolving customer technical and non-technical issues during the first interaction wherever possible.
- Provide a skilled and competent standard of phone and online (chat) support for global customers.
- Accurately document all customer interactions in a case tracking database using full written English.
- Communicate and articulate clearly with customers through verbal and written communication.
- Call back customers waiting for follow-up within agreed timelines.
- Demonstrate ownership and willingness to resolve issues in a timely manner.
- Assess customer sentiment during interactions and proactively escalate issues when required.
- Arrange supervisor intervention when necessary or requested by th
📌 Technical Support Associate I (Noida)
🏢 VARITE
📍 Noida
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.