Key Responsibilities:
- Handle inbound and outbound customer calls in a qualified manner
- Resolve customer queries, complaints, and requests in real-time
- Provide accurate information about products, services, or processes
- Maintain call quality and meet performance metrics (AHT, CSAT, etc.)
- Document customer interactions in CRM systems
- Follow company guidelines, scripts, and compliance policies
- Escalate complex issues to the relevant departments when necessary
- Build positive relationships with customers through effective communication

Required Skills & Qualifications:
- Excellent verbal communication skills (English)
- Strong listening and problem-solving abilities
- Basic computer knowledge and typing skills
- Ability to handle pressure and manage time effectively
- Customer-centric mindset with a positive attitude
- Minimum qualification: Graduate

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Preferred Qualifications:
- Prior experience in BPO / Call Center / Customer Service (voice process)
- Familiarity with CRM tools
- Experience in handling international/domestic voice processes

📌 Telecaller (New Delhi)
🏢 3i Infotech
📍 New Delhi