Job Description: Sales & Service In-Charge

Job Title: Sales & Service In-Charge

Department: Sales & Service

Reporting To: Branch Manager / Operations Head

Location: [Gurgaon/Lucknow]

Experience: 2-5 years

Employment Type: Full-time

Job Summary

We are looking for a proactive and customer-focused Sales & Service In-Charge to manage day-to-day sales and service operations. The role will be responsible for achieving sales targets, maintaining customer relationships, coordinating service activities, Installations, repair, handling customer concerns, and ensuring smooth overall branch/department operations.

Key Responsibilities

Sales
- Achieve monthly and annual sales targets.
- Generate new business through leads, referrals, walk-ins, and market visits.
- Follow up with prospective and existing customers.
- Prepare quotations, negotiate with customers, and close sales.
- Maintain strong relationships with key customers.
- Identify recent market opportunities and potential clients.
- Track sales performance and prepare regular sales reports.

Key Responsibilities





Service
- Install, inspect, maintain, troubleshoot, and repair equipment/products.
- Visit customer sites for installation, servicing, and breakdown support.
- Diagnose technical problems and identify the root cause of faults.
- Carry out preventive and corrective maintenance as required.
- Ensure service jobs are completed within the given timeline.
- Follow service procedures, technical instructions, and safety standards.
- Maintain proper records of service visits, repairs, parts used, and job completion.
- Coordinate with the Service In-Charge regarding technical issues and pending jobs.
- Explain equipment operation and basic maintenance requirements to customers.
- Report recurring technical issues and recommend appropriate solutions.
- Handle tools, testing equipment, and spare parts responsibly.
- Maintain cleanliness and safety at the work site.
- Support the sales/service team during product dem

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