Company: Synergetic Shipping Technologies Pvt Ltd
Location: I, Alpha, IT City, International, 36, Chandigarh Int'l Airport Rd, Sector 83, JLPL Industrial Area, Sahibzada Ajit Singh Nagar, Punjab - 140306
Shift: Day Shift
Employment Type: Full-Time
Gender Preference: None
About Us
Synergetic Shipping Technologies Pvt Ltd is focused on delivering innovative maritime technology solutions and software services to global clients. We are committed to providing high-quality customer support and seamless user experiences through efficient communication and technical assistance.
Job Overview
This role is strictly for Customer Support Professionals and is not related to Desktop Support, System Administration, or Hardware Support.
Key Responsibilities
- Provide timely and professional responses to client issues
- Coordinate with internal technical teams for issue resolution
- Maintain proper communication and follow-up with customers
- Assist customers during remote support sessions when required
- Ensure high customer satisfaction through effective support
- Maintain support records and communication logs
Required Skills:
- Excellent English communication skills (Speaking & Writing - 9/10)
- Excellent internet and online research skills
- Ability to manage professional communication with international clients
- Positive problem-solving and coordination skills
- Comfortable working independently and in a team environment
Preferred Experience
- Experience in Software/Application Support:
- Prior experience handling international customers will be an advantage
Work Expectations
- Day Shift role
- Occasionally available for remote support sessions on a 24x7 basis when needed
- Compensatory offs will be provided to maintain work-life balance
Eligibility
- Relevant experience in Customer Support / Client Handling
- Graduate in any discipline
- Professional attitude with strong communication etiquette
Why Join Us?
- Opportunity to work with global c
📌 Customer Care Executive (Chandigarh)
🏢 Talent smith
📍 Chandigarh
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