Bhiwadi

About this role:
Role Summary
- The IT Support Engineer will be responsible for providing end-to-end technical support for all
- plant-level IT systems including production floor equipment, hardware, network infrastructure,
- troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to- day operations critical to manufacturing continuity.
- Key Responsibilities
- Technical Support
- Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds,
- PLC-connected systems, and production terminals.
- Diagnose and resolve hardware, software, and network issues raised by plant users.
- Manufacturing Systems & Applications
- Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices.
- Troubleshoot connectivity between OT (Operational Technology) and IT systems.
- Network and Infrastructure
- Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access
- control systems, and IP telephony.
- Coordinate with central IT for firewall policies and network security.




- Maintenance & Compliance
- Perform periodic preventive maintenance across plant systems.
- Maintain asset inventory, AMC records, and compliance documentation.
- Support IT audits, data backup, antivirus deployment, and patch compliance.
- User Support & Training
- Provide technical guidance to employees on system usage, safety, and best practices.
- Conduct basic training sessions for plant and office staff.
- Vendor & Stakeholder Coordination
- Liaise with vendors for equipment servicing, component replacement, and AMC.
- Work with cross-functional teams (production, maintenance, quality) to ensure smooth
- operations.
- Required Skills and Competencies
- Robust knowledge of Windows OS, Active Directory, user management.
- Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs).
- Experience supporting manufacturing environments, OT/IT integration (preferred).
- Hands-on exposure to

📌 Plant IT Support Executive (Bhiwadi)
🏢 Lenskart Solutions
📍 Bhiwadi