Job Description:

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- Job Title: SYSTEM ENGINEER L4(CONTRACT)
- City: Hyderabad
- State/Province: Telangana
- Posting Start Date: 5/21/26
- Job Description:
Do

âÃÂâ Excellent communication skills
âÃÂâ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
âÃÂâ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
âÃÂâ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote SupportâÃÂâ Manage and resolve customer complaints.
âÃÂâ Identify and escalate issues to supervisors as and when needed.
âÃÂâ Provide product and service information to customers.
âÃÂâ Research required information using available resources and Offer Solution to customers.
âÃÂâ Research, identify, and resolve customer complaints using applicable software.




âÃÂâ Route calls and tickets to appropriate resources and Domains who can best support he user,
âÃÂâ Document all call information according to standard operating procedures.
âÃÂâ Recognize, document, and alert the management team of trends in customer calls.
âÃÂâ Create SOPs for new Issues and resolution given.
âÃÂâ Complete call logs and reports.

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- Mandatory Skills: Technical Support.Experience: 5-8 Years.Reinvent your world. We are building a contemporary Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 System Engineer(Contract) (Hyderabad)
🏢 Wipro
📍 Hyderabad