This role owns client relationships and commercial accountability for a portfolio of accounts. You will serve as the primary point of contact for client CFOs, CMOs, and key decision-makers, while carrying renewal responsibility for the accounts you manage.
This is a client-facing ownership role focused on retention, commercial judgment, and quarterly business reviews (QBRs). You will not own platform execution or P&L; responsibilities (handled by internal strategy leadership), but you will own the client relationship, scope and pricing discussions within approved bands, and overall communication of work and outcomes to the client.
About the Company
We are a paid media agency working with B2B SaaS and DTC brands. The agency specializes in Meta Ads, Google Ads, and YouTube advertising, with a solid focus on:
- Measurable outcomes
- Structured decision-making
- Clear written communication
The team operates with a lean, craft-focused structure where depth in core advertising platforms is prioritized over breadth.
- Own day-to-day relationships across multiple accounts, including SaaS, brand-and-lead generation, and Tier-2 accounts
- Act as the first escalation point when client issues arise
- Independently run quarterly business reviews (QBRs)
- Manage stakeholder relationships across marketing, finance, growth, and technical teams
2. Commercial Accountability
- Handle scope change discussions within approved pricing bands
- Address pricing objections and feature-related requests
- Recommend pricing revisions to leadership for approval
- Communicate approved commercial terms to clients
3. Retention & Renewal Ownership
- Own renewal outcomes for key accounts
- Identify churn-risk signals early and escalate proactively
- Build QBR narratives aligned with renewal objectives
- Maintain an active churn-risk tracking process for leadership review
4. Execution Coordination
- Work closely with strategi