1. Sales & Business Development
- Lead Generation: Identify and reach out to prospective clients needing shipping, warehousing, or freight forwarding services.
- Account Management: Maintain and grow existing client accounts by providing exceptional service and identifying upsell opportunities.
- Quoting & Negotiation: Prepare freight quotes, negotiate rates with carriers, and finalize service contracts with clients.
- Market Analysis: Monitor industry trends and competitor pricing to ensure market competitiveness.
2. Logistics & Operations
- Shipment Tracking: Monitor the status of orders from origin to destination, providing real-time updates to clients.
- Carrier Coordination: Schedule pickups and deliveries with trucking companies, airlines, or ocean carriers.
- Documentation: Prepare and review essential documents, including Bills of Lading (BOL), commercial invoices, and customs paperwork.
- Problem Resolution: Proactively manage delays, damages, or logístical bottlenecks to minimize impact on the client.