Job Summary:
The Café Executive is responsible for managing day-to-day operations of the QSR outlet, ensuring excellent customer service, maintaining food quality standards, and supporting sales growth. The role involves handling customers, supervising staff, and ensuring smooth store operations.
Key Responsibilities:
- Greet and assist customers, ensuring a positive dining experience
- Take orders, handle billing, and manage POS operations
- Ensure food preparation and presentation meet company standards
- Maintain cleanliness and hygiene as per FSSAI guidelines
- Monitor stock levels and coordinate with inventory for replenishment
- Handle customer complaints and resolve issues efficiently
- Support daily sales targets and upselling initiatives
- Supervise junior staff and ensure proper shift management
- Ensure adherence to company policies and SOPs
Required Skills & Competencies:
- Good communication and interpersonal skills
- Customer service-oriented approach
- Basic knowledge of POS systems and billing
- Ability to work in a quick-paced environment
- Team handling and coordination skills
- Problem-solving and multitasking ability
Qualifications:
- Graduate preferred
- Experience: 1-3 years in QSR, café, or hospitality industry