Job Description:
Key ResponsibilitiesClient Relationship Management
- Build and maintain strong relationships with clients
- Act as the primary point of contact for client queries and concerns
- Ensure a positive and professional client experience throughout the journey

Follow-ups & Retention
- Conduct regular follow-up calls/messages with clients
- Track client progress and satisfaction levels
- Encourage repeat visits, package renewals, and referrals

Coordination & Support
- Coordinate with consultants, dieticians, therapists, and front office team
- Assist in appointment scheduling and treatment follow-ups
- Ensure smooth communication between clients and clinic staff

Complaint Handling
- Address client concerns and escalate issues when required
- Resolve service-related problems in a timely and skilled manner

Documentation & Reporting




- Maintain client interaction records and follow-up logs
- Update CRM or internal records regularly
- Prepare client feedback and retention reports

Qualifications:
- Graduate in any discipline preferred

Experience
- 1-3 years of experience in customer service, client relationship, or retention roles
- Experience in healthcare, wellness, beauty, or service industry preferred

Skills:
- Excellent communication and interpersonal skills
- Strong follow-up and relationship-building ability
- Good problem-solving and complaint-handling skills
- Client-focused and result-oriented approach
- Basic computer and CRM knowledge

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Front Office Executive (Chennai)
🏢 Vecura Wellness Clinc
📍 Chennai