Key Roles & Responsibilities:
- Handle inbound and outbound calls to assist customers with inquiries, complaints, and order-related concerns
- Coordinate with internal teams and logistics partners for order tracking, delivery updates, and issue resolution
- Maintain basic working knowledge of Shopify to check orders, update details, and assist customers
- Resolve customer issues efficiently with a problem-solving approach and ensure high customer satisfaction
- Follow up with customers on pending queries and ensure closure within defined timelines
- Maintain records of customer interactions and update CRM systems regularly
- Identify recurring issues and share feedback with relevant teams for process improvement
Required Skills:
- Strong communication skills (verbal & written)
- Good understanding of logistics and order fulfillment processes
- Basic knowledge of Shopify or similar eCommerce platforms
- Robust problem-solving and decision-making skills