Key Responsibilities:
- Greet and assist patients in person and over the phone, ensuring a welcoming and professional environment.
- Manage appointment scheduling efficiently between patients and doctors.
- Handle patient inquiries regarding appointments, treatments, and services.
- Maintain accurate patient records and ensure proper documentation.
- Coordinate with doctors and medical staff for smooth patient flow in the clinic.
- Answer phone calls professionally, providing necessary information or directing calls appropriately.
- Ensure confidentiality of patient and hospital records as per clinic policies.
- Assist in administrative tasks such as billing support, report collection, and follow-ups.