To take the appointment of the patients and update in the HIS software.
To inform the consultant one day prior or on the same day in morning about the total number of consultations.
To check all the OPD rooms for cleaning & dusting done.
To greet the person approaching the officer front desk for assistance.
To keep the patient appointments for the day in the consultation rooms.
To register every patient coming for the first time and collect the registration fee, as per the policy defined and charges agreed by the management.
To enter the admission record for indoor patient and allot available room/bed as per requirement.
To address any billing related queries of patients.
To collect the fees for OPD patients including any laboratory tests, radiology scan/tests etc.
To enter the proper service charges for each OPD patient.
To prepare billing estimate for prospective indoor patients and ensure proper billing for them.
To collect deposit/fees for each indoor patient as and when required.
To ensure that the fee collected is handed over to accountant on daily basis at end of the day/shift.
Ensure all charges have been correctly captured and allocated to the patient’s account prior to printing invoices.
Enter cash receipts if needed and assure correct allocations, distribution in accordance with the established protocol.
Maintains contacts with other departments to obtain and analyze additional patient information to document and process billings.
Ensuring that there is no zero outstanding cash on daily basis.
Auditing the total receipts generated against total bills prepared on daily basis.
Reviewing all remarks of patients getting admitted with zero or less deposits not done as per room category.
To take the demographic and other related details from the patient’s or their relatives and ask them to fill the registration form and then enter it into the software.