Our Customer Refunds Executive plays a crucial part in the mission to deliver timely, accurate refunds against the customer's account and resolve payment discrepancies and account issues.
- What will you be doing
- Provide help and advice to customers using DrinkPrime's protocols or services
- Communicate courteously with customers
- Handle customer’s complaints/inquiries or requests
- Keep accurate records of discussions or correspondence with customers
- Work across different teams (Sales, operations, delivery, finance, etc) for effective and rapid issue resolution
- What we need in you
- 0-1 year of experience in a customer-facing role
- Excellent written & spoken English communication skills
- Strong sense of customer empathy
- Experience in working on ticketing tools like - Freshdesk, Zendesk, etc.
- Strong problem-solving skills
📌 Associate - Uninstallation Team (Bengaluru)
🏢 DrinkPrime
📍 Bengaluru
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