Customer Interaction: Respond to phone inquiries promptly, professionally, and empathetically. Issue Resolution: Resolve customer complaints, process orders, or assist with billing/technical issues. Documentation: Accurately log call details, customer information, and updates into CRM systems. Product Knowledge: Maintain in-depth knowledge of products/services to provide accurate information. Performance Metrics: Meet or exceed targets for call quality, efficiency (AHT), and customer satisfaction (CSAT). Compliance: Adhere to company policies, procedures, and data security standards.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,455.00 - ₹28,755.00 per month
Advantages:
- Provident Fund
Work Location: In person
📌 Voice Support Associate (Chennai)
🏢 Golden Bit Technologies
📍 Chennai
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