Job Details:
- Foundational understanding of IT infrastructure, including networking basics (IP, DNS, DHCP) and enterprise environments
- Basic knowledge of operating systems (Windows; Linux knowledge is an advantage)
- Robust verbal and written communication skills suitable for a client-facing service desk environment
- Good analytical and problem-solving capabilities with a structured approach to issue handling
- Understanding of IT service management concepts (incident and request handling) is an advantage
- Exposure to ITSM tools such as Jira, ServiceNow, FreshService is preferred
- Ability to log, categorize, and update tickets accurately in ITSM tools as per defined processes
- Perform initial triage of user-reported issues and route to appropriate support teams with relevant details
- Adhere to defined SOPs, SLAs, and escalation matrices to ensure consistent service delivery
- Maintain documentation, knowledge base articles, and activity logs as part of operational processes
- Open to working in rotational shifts and supporting global clients
📌 Trainee - IT Support (Service Desk / Infra) (Pune)
🏢 systems plus
📍 Pune
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